Privacy Policy

1 Information We Collect

1.1 bonus365 collects personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

a) Registration and Identity Data

• Full legal name, date of birth, and nationality
• Email address and mobile phone number
• Residential address (including barangay, city, province, and postal code)
• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID)

b) Financial and Transaction Data

• GCash or PayMaya account details (mobile number linked to the account)
• Bank account details for bank transfer transactions (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank)
• Debit card details (card number, expiry date — we do not store full card numbers)
• Deposit and withdrawal history, transaction amounts in Philippine Peso (₱)

c) Gaming and Behavioral Data

• Game history, bet amounts, win/loss records, and session duration
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, self-exclusion status)

d) Technical and Device Data

• IP address, device type, operating system, and browser type
• Cookies and similar tracking technologies (see Section 7)
• Login timestamps and session activity logs

1.2 We may also collect information you voluntarily provide when contacting our customer support team, participating in surveys, or responding to promotional communications.

2 How We Use Your Information

2.1 bonus365 processes your personal data for the following lawful purposes:

2.2 bonus365 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

3 Sharing and Disclosure of Your Data

3.1 bonus365 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Regulatory authorities: We are required to share certain player data with PAGCOR and other competent Philippine government authorities upon lawful request, including for anti-money laundering compliance and responsible gaming enforcement.
• Payment processors: We share necessary financial data with GCash, PayMaya, and our banking partners solely to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Game providers: We share limited technical data with our licensed game software providers to facilitate gameplay and resolve technical disputes. Game providers do not receive your full identity or financial data.
• Identity verification services: We may use third-party KYC (Know Your Customer) service providers to verify your identity documents. These providers process your data under strict confidentiality agreements.
• Legal proceedings: We may disclose your data where required by a court order, subpoena, or other lawful legal process issued by a Philippine court or competent authority.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

3.2 Any third party that receives your personal data from bonus365 is contractually required to handle it in accordance with applicable data protection law and to use it only for the specific purpose for which it was shared.

4 Data Retention

4.1 bonus365 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account registration and identity data is retained for a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering regulations.
• Financial transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity logs are retained for a minimum of three (3) years from the date of each session.
• Customer support communications are retained for two (2) years from the date of the last interaction.
• Marketing consent records are retained for the duration of your account and for one (1) year following opt-out.

4.2 Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

5 Data Security

5.1 bonus365 implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data at rest, including financial information and identity documents
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular security audits and penetration testing by independent cybersecurity firms
• Two-factor authentication (2FA) options for player accounts
• Automated fraud detection and anomaly monitoring systems

5.2 While bonus365 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any suspected unauthorized access to your account.

5.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bonus365 will notify the National Privacy Commission (NPC) of the Philippines within 72 hours of becoming aware of the breach, and will notify affected players without undue delay.

6 Your Data Rights

6.1 Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by bonus365:

• Right to be informed — You have the right to know what personal data we collect about you and how it is used.
• Right of access — You may request a copy of the personal data we hold about you at any time.
• Right to rectification — You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure — You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object — You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability — You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint — You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

6.2 To exercise any of the rights listed above, please contact our Data Protection Officer via the customer support live chat on the bonus365 platform, or by email at: [email protected]

6.3 We will respond to all data rights requests within thirty (30) calendar days of receipt. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

7 Cookies and Tracking Technologies

7.1 bonus365 uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver relevant content. The types of cookies we use are:

• Strictly necessary cookies — Required for the platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies — Remember your preferences such as language settings, game favorites, and responsible gaming tool configurations.
• Analytics cookies — Help us understand how players use the bonus365 platform so we can improve our services. Data collected is aggregated and anonymized.
• Marketing cookies — Used to deliver relevant promotional content and measure the effectiveness of our campaigns. These are only set with your consent.

7.2 You can manage your cookie preferences at any time through the cookie settings panel available in the footer of the bonus365 platform. Please note that disabling certain cookies may affect the functionality of the platform.

7.3 bonus365 does not use cookies to collect sensitive personal data such as financial information or government ID details.

8 International Data Transfers

8.1 bonus365 primarily stores and processes your personal data within the Philippines. In certain circumstances, your data may be transferred to and processed in countries outside the Philippines — for example, where our game software providers or cloud infrastructure partners are located.

8.2 Where such international transfers occur, bonus365 ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under Philippine law.

8.3 By using the bonus365 platform, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.

9 Minors and Age Verification

9.1 The bonus365 platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law governing online gambling and casino-style gaming. We do not knowingly collect personal data from individuals under the age of 21.

9.2 bonus365 employs age verification procedures during the registration process and reserves the right to request proof of age at any time. If we discover that a player is under 21 years of age, we will immediately close the account, void any bets placed, and return any deposits made, less any amounts already paid out as winnings.

9.3 If you believe that a minor has registered an account on bonus365, please contact our customer support team immediately via live chat so that we can take appropriate action.

10 Changes to This Privacy Policy

10.1 bonus365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Where changes are material, we will provide reasonable notice to registered players via email or a prominent notice on the platform.

10.2 The date of the most recent revision is displayed at the top of this page. Your continued use of the bonus365 platform following the effective date of any updated Policy constitutes your acceptance of the revised terms.

10.3 We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

11 Contact and Data Protection Officer

11.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way bonus365 handles your personal data, please contact our Data Protection Officer (DPO) through any of the following channels:

• Live chat: Available 24/7 via the bonus365 platform
• Email: [email protected] (plain text — not a clickable link)
• Support email: [email protected] (plain text — not a clickable link)

11.2 If you are not satisfied with our response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.

11.3 bonus365 is committed to working cooperatively with the NPC and to resolving any complaints regarding our data processing practices in a timely and transparent manner.